Your Own Therapist is committed to your privacy where we handle your personal data. This privacy policy (“Policy”) sets out the basis on which any of your personal data will be collected, stored, and used by us where you use our website https://www.yourowntherapist.com or otherwise interact with us. Personal data here means any information that we collect about you that relates to you or that can be used to identify you. References to "Your Own Therapist", "we" or "us" in this Policy are referred to Your Own Therapist. Your Own Therapist is the controller of your personal data (this means we are responsible for your personal data). If you have any questions about this privacy policy or how we handle your personal data please contact us on [email protected]

 

1.     How we use your personal data

 We collect personal data about you, either directly from you, from a third-party source or by automated means (for example, when you use our website).

The table below sets out clearly how we collect and use your personal data. Please note that under data protection law, we can only use your personal data where we have a lawful reason or justification (also called a “lawful basis”) and this can be either “to carry out a contract with you or to take steps on your instruction prior to entering a contract with you”; “where we have a legal obligation”; where you have given us your consent”; or “where it is necessary for our legitimate interests” (this means that we have commercial interests in using your personal data that are not unfair to you).

Please note that if you choose not to provide personal data requested by us, or refuse our use of your personal data, we may not be able to provide you with the services you have requested where this personal data is necessary, or these services may be delayed.

 

Personal data we collect	How we use your personal data and our lawful basis
Account Registration  You give us personal data about you when you create any accounts on our website and by using these accounts. This information may include your name, email address, phone number, marketing preferences and actions you take on your account.	Legitimate Interests  • We use your personal data to register and maintain your accounts on our website, (including providing you with related user support to help you resolve any issues you have with your accounts). • We use your personal data to send you important information you need to know relating to how our services work, including information on changes to our terms, conditions, and policies.
Event or Webinar Registration You give us personal data about you when you register for any of our events or webinars. This information may include your name, email address, telephone number, company, job title, details of the relevant event or webinar, your marketing preferences and attendance record. Where payment is required for an event or webinar, you may also provide us with payment details (bank card details and billing address).	Legitimate Interests We use your personal data to complete and fulfil your registration for any of our events or webinars, including sending you a confirmation message so you know your registration is successful, sending you updates on the event or webinar you have registered for and providing you with access to your registered event or webinar.
Marketing Communications and updates  You give us personal data about you when you subscribe to receive marketing communications and updates from us or we are otherwise legally allowed to send you such marketing communications. This information may include your name, telephone number, email address and your marketing preferences (i.e. the marketing and updates you want to receive and how you want to receive them).	Consent We use your personal data to contact you with marketing communications (and to manage our marketing processes) where you have provided your consent to receive these communications. We will only do this in line with your marketing preferences. You can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send you, or by contacting us. We perform segmentation analysis of your personal data for the purposes of determining what content is best suited to send to you, and to ensure we are sending our marketing communications to supporters who will be most interested or likely to respond. We do this, for example, by analysing factors about you such as how you have signed up to receive marketing communications from us, your group, your location (e.g. post code) and your marketing preferences. Please note that we will cease to do any segmentation where you opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send you, or by contacting us. Legitimate Interests We use your personal data to contact you with marketing communications (and to manage our marketing processes) where we are legally allowed to do so without having received your consent. For example, in some circumstances, we are allowed to contact you with marketing communications without receiving prior consent. You can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send you, or by contacting us.
Reviews and testimonials This information may include your name, contact information, and the content of your review/testimonial.	Legitimate Interests We use your personal data to publish your reviews and testimonials on our website and/or marketing materials. Consent We use your personal data to publish your reviews and testimonials on our website and/or marketing materials where you are identifiable.
Contacting Us You give us personal data about you when you contact us or otherwise interact with us, including via the contact us web forms on our website, phone, email, post or social media. This information may include your name, contact preference (email address/phone number), areas of interest and what you have contacted us about.	Legitimate Interests We use your personal data to respond to your enquiries and fulfil your requests, for example, when you send us questions, suggestions, compliments, or complaints, or when you request information about our services and initiatives. We may also take this information into account when  improving our websites, initiatives, and services generally.
Visiting our website We collect personal data about you automatically when you visit and interact with our website. Our servers keep an activity log unique to you that collects certain administrative and traffic information including your device details, device location, source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used.	Legitimate Interests  We use your personal data to make sure you are able to use our website, to monitor how our website is being used, to help us discover and fix any problems with our website and to determine what country you are in when you use our website.
Cookies (and Similar Technologies) We collect personal data about you, by automated means, through cookies and similar technologies (e.g., web beacons, pixel tags, etc.) placed on your device when you visit and use any of our websites.  Cookies and similar technologies are simple pieces of computer code which are designed to collect information from the device you use to access our website. The information collected may include a user ID assigned to you, your IP address, the content you have interacted with, duration of each visit and error messages you encounter.	Consent We use your personal data to carry out web analytics on our website (e.g., to monitor the number of your visits to our website and the actions you take on our website for analytical purposes). We use your personal data to ensure our services work as intended on your device and are able to provide the content or perform the actions you request while using our services. We use your personal data to enhance the operation of our website, improve our marketing and promotional efforts, statistically analyse site use, improve our product and service offerings, and customize our website’s content, layout, and services. Legitimate Interests We use your personal data as strictly necessary to ensure you are able to use our website, to ensure security of our website and to record your cookie consent preferences.
Business Administration Our processes for ensuring the proper day to day running of our business may apply to any of the above personal data we collect about you.	Legitimate Interests We use your personal data as necessary to operate our business efficiently.
Legal Claims and Compliance with Legal Obligations  Our processes for complying with our legal obligations and protecting our rights under the law may apply to any of the personal data we collect about you listed in this Policy.	Legitimate Interests  We use your personal data to effectively defend or bring claims to protect our legal rights and interests, to respond to investigations from regulators or law enforcement, and to audit our internal processes for compliance with legal and contractual requirements. Legal Obligation We use your personal data to comply with applicable laws, binding legal guidance imposed on us,  lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities, and audit our internal processes for compliance with legal requirements.

 

2.     Who do we share your personal data with?

We share your personal data for the following purposes and in line with this Policy:

• We share your personal data with trusted third parties who perform functions on our behalf and help us to deliver our services, projects, and appeals, and also in operating and maintaining our website. Third parties such as service providers (including website and data hosting providers, database management providers, payment providers/processors, background/identity check providers, business communication providers, email distribution providers, direct marketing and data collection providers, data storage and analysis providers, and customer service support providers), business consultants, and professional advisors (including lawyers, auditors and accountants). These third parties will only act under our instruction and comply with similar and equally stringent undertakings of privacy and confidentiality.

• We share your personal data if we are under a duty to do so, in order to comply with (or where we reasonably believe we are under a duty to comply with) any legal obligation; or in order to enforce any agreements we have in place with you; or to protect the rights, property, safety, or security of Your Own Therapist, third parties, users of our services or the public. For example, we were disclosure is required by law, we may disclose your personal data to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your personal data with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.
• We may share your personal data with a prospective or new owner of our business or company and their advisors, should we, or any entity within Your Own Therapist be the subject of a takeover, divestment or acquisition.
• We share your personal data where you give us express permission to do so in the course of your relationship with us from time to time.

 

3.     How long will we keep your personal data?

 We generally retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice. In determining the appropriate retention period for different types of personal data, we always consider the following factors (i) amount, nature, and sensitivity of the personal data in question, (ii) the potential risk of harm from unauthorised use or disclosure of that personal data; (iii) the purposes for which we need to process it and whether we can achieve those purposes by other means; (iv) any permissions you give us with regards to your personal data; (v) our contractual obligations and rights in relation to the personal data involved; (vi) our legal obligation(s) under relevant laws to retain data for a certain period of time; (vii) our legitimate interests; (viii) whether retention is advisable in light of our legal position (such as with regard to applicable statute of limitations, investigations, litigation, and other potential and actual disputes); and (ix) any guidelines issued by relevant data protection authorities. (x) amount, nature, and sensitivity of the personal data in question, the potential risk of harm from unauthorised use or disclosure of that personal data, the purposes for which we need to process it and whether we can achieve those purposes by other means. (in addition of course to ensuring that we comply with our legal, regulatory and risk-management obligations, as described above).

 

4.     International transfers of your personal data

We are located in the United Kingdom and the European Union; however, your personal data may be stored on servers hosted by third parties, including Kajabi, in the United States.

 

5.     Your rights

By law, you have a number of rights (subject to certain conditions and exceptions) when it comes to your personal data and can exercise any of these rights by contacting us at [email protected]

Please note that we may keep a record of your communications to help us resolve any issues which you raise.

You may have the following rights in relation to your personal data:

• Request access to your personal data (commonly known as a “data subject access request”).

This enables you to access and receive a copy of the personal data we hold about you, along with supplemental transparency information similar to what is provided in this Policy, and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have us correct your personal data if it is incomplete or inaccurate.
• Request erasure of your personal data. This enables you to have us delete or remove personal data where there is no good reason for us continuing to process it or where you have successfully exercised your right to object to our processing of your personal data. Request the restriction of processing of your personal data. This enables you to have us suspend any further use of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
• Request to object to the processing of your personal data. You have the right to object to us processing your personal data where we do so for one of the following four reasons: (i) because it is within our legitimate interests; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials; and (iv) for scientific, historical, research, or statistical purposes.
• Request portability of your personal data. This enables you to request we provide you or another party with any personal data we have obtained from you, in a structured, machine readable and reusable format.
• Withdraw consent to the processing of your personal data. You have the right to withdraw your consent at any time where we rely on your consent as a lawful basis for processing your personal data.
• Not be subject to decisions based solely on automated processing (including profiling) which have a legal effect on you or a similarly significant effect on you. This is relevant where we decide to use automated systems to process your personal data with no real human involvement. We do not currently engage in this type of processing activity.
• Lodge a complaint with a data protection regulator. You have the right to lodge a complaint about the way we handle or process your personal data with a national data protection regulator or supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). For further details on how you can contact them, please see their website: Information Commissioner's Office (ICO). https://ico.org.uk/  

 

6.     Changes to our Privacy Policy

Our Privacy Policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them. We will also inform you where we have made substantial changes.

 

Contact us:

If you have any questions, concerns or complaints about any of this, please contact us on

Email: [email protected]